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Putting the customer first

3rd August 2020

Bradbury Group launches online support portal putting the customer first.

To complement our industry-leading physical security solutions, Bradbury Group has now launched an online support portal to help us in our journey to provide industry-leading levels of customer support.

The portal is optimised for desktop and mobile use so whether you’re in the office or on-site, we are there and ready to support your needs. Submitting a ticket gives you direct access to our knowledgeable team of installation experts, sales specialists and experienced engineers ensuring your query is resolved as quickly as possible.

The portal can be accessed from support.bradburyuk.com

When submitting a ticket, please provide as much information as you can. This will enable us to solve the query as quickly as possible. A how-to guide can be downloaded here.

Why use the portal?

Single Point of Contact

Your single point of contact for customer support within the Bradbury Group and subsidiaries.

Right First Time

We get the information we need from the point of the issue being raised through our support form.

Full Traceability

Track the status of your issue right from point of submit to closure.

Email Notifications

Receive email notifications as soon as we respond or resolve your issue.

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Stay connected

As we approach the end of #FireDoorSafetyWeek, a campaign we’re proud to support, we’d like to share their official fire door safety advice.

Visit http://firedoorsafetyweek.co.uk/advice/ for guidance on different types of public and private buildings.